Return

Exchange, Production, Warranty & Claims Policy (Binding Terms)

By purchasing from Radiantz, Inc., the customer acknowledges and agrees to all terms outlined below.

Return & Exchange Policy

A Return Authorization Number (RMA) must be obtained prior to returning any merchandise. No returns will be accepted under any circumstances without a valid RMA.

Return requests must be made within seven (7) days of shipment. Once issued, returned merchandise must be received within ten (10) calendar days of the RMA date. Returns received after this period will be refused and returned at the customer’s expense.

The issuance of an RMA does not guarantee a refund or replacement. All returns are subject to inspection and approval at the sole discretion of Radiantz, Inc.

All returns must:

  • Be shipped freight prepaid and insured by the customer
  • Include a copy of the original invoice
  • Include a written explanation of the return
  • Include a valid contact phone number
  • Have the RMA clearly marked on the outside of the package
  • Include identification inside the package with customer name and RMA number

Failure to meet any of these requirements will result in automatic rejection of the return.

A minimum 20% restocking fee applies to all approved returns. Radiantz, Inc. reserves the right to increase this fee based on product condition. Original shipping and handling charges are non-refundable.

It is the sole responsibility of the customer/installer to verify correct fitment, size, and application prior to installation. Installed, used, modified, or damaged items are not eligible for return.

All refunds, if approved, will be issued at the sole discretion of Radiantz, Inc. via company check, credit card refund, or account credit.

All special order and custom products are final sale. No cancellations, refunds, or exchanges will be permitted.

For orders paid with cryptocurrency, any approved refund will be issued in U.S. Dollars (USD) only, with no adjustment for market fluctuations.

Production, Backorder & Availability Policy

All Radiantz, Inc. products are built to order unless otherwise stated. Orders are placed into a production queue upon purchase and are not guaranteed to ship immediately.

Production and processing times may take up to fourteen (14) business days or longer during peak demand periods. These timeframes are estimates only and are not guaranteed.

Orders may be delayed due to production volume, material availability, or circumstances beyond our control. Such delays do not constitute failure to deliver.

If any item or component is unavailable, the order will remain in backorder/production status until completed.

Customers may request cancellation only prior to the order entering production. Once production has begun, the order is non-cancelable and non-refundable.

Radiantz, Inc. is not liable for delays in production, fulfillment, or shipping.

Shipping, Delivery & Disputes

Shipping timeframes apply only after the order has shipped and are determined by the carrier.

Orders that are in production, processing, or in transit are not considered “not received.”

Tracking will be provided once shipped. Carrier-confirmed delivery constitutes definitive proof of delivery. Radiantz, Inc. is not responsible for lost or stolen packages after confirmed delivery.

By completing a purchase, the customer agrees not to initiate a chargeback or dispute based on:

  • Production or processing time
  • Shipping delays
  • Misunderstanding of stated timelines

Any dispute filed in violation of these terms may be considered fraudulent.

Radiantz, Inc. reserves the right to submit:

  • This policy
  • Proof of customer agreement
  • Order records and timestamps
  • Production status
  • Shipping and delivery confirmation

as evidence in any payment dispute (including Shopify, Stripe, or PayPal).

Warranty Policy

This warranty is non-transferable and applies only to the original purchaser. Proof of purchase is required.

No warranty will apply to products damaged due to abuse, misuse, negligence, improper installation, modification, crash damage, fire, or water intrusion.

All merchandise is subject to manufacturer warranty, if applicable, and may require submission to the manufacturer for approval. Customer is responsible for all shipping and handling costs. No labor or inconvenience costs are covered.

Warranty Coverage

  • Radiantz LED products: Lifetime Limited Illumination Warranty (original purchaser, while they own the bike)
  • Remote Controls, Chameleonz, Turn-onz: One (1) year limited warranty

LED failure due to defects in materials or workmanship will qualify for replacement under warranty.

Chrome or plastic housing is covered for non-illumination issues for one (1) year only.

Warranty does not cover:

  • Pulled LEDs or wiring damage
  • Soldered or modified units
  • Improper installation
  • Water damage due to improper sealing
  • Burned circuits, incorrect fuse usage, or heat/fire damage
  • Cracked, crushed, or physically damaged units

Warranty coverage applies only during the product’s manufacturing lifespan. Discontinued products are considered end-of-life and are no longer covered.

All warranty claims must be submitted through the original dealer of purchase with proof of receipt.

Shipping Claims

All merchandise is triple-checked prior to shipment.

Any damage or loss occurring during shipping must be reported directly to the carrier. Radiantz, Inc. will not initiate claims with carriers.

Customers must retain all packaging for inspection.

Claims for shortages or damage must be reported within seven (7) business days of the invoice date.

Custom Work & Product Use Disclaimer

All custom products are final sale and non-refundable.

Unless explicitly stated otherwise, all LED lighting products (including turn signals, brake lights, license plate frames, and light bars) are not DOT approved and are sold for off-road and show use only.